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What To Do After Storm Damage in New Haven County

7/1/2020 (Permalink)

a 80 foot tree fell on this house causing storm damage to the entire second floor When an 80 foot tree fell on this home from a bad storm, it demolished the second floor of this home.

When strong summer storms, microbursts, or tornadoes come through New Haven County, they can create a devastating amount of damage to your home or business. As we get into severe weather season, it’s a good idea to be prepared if disaster strikes your property to help minimize damages and stay safe. If you’re in need of immediate assistance, call SERVPRO of Branford/Shoreline at 800-734-3213.

Types of Weather Damage

1 - Wind Damage

Winds from strong storms, hurricanes, or tornadoes can cause serious damage to your property. These winds can curl or rip shingles off your roof or bend and rip the siding off your home. Although these kinds of damages may be easily fixed, the larger issue is that it opens your home up to roof leaks, water damage, and exposes the interior of your property to rain and pests. 

2 - Hail Damage

Hail storms are mostly known for causing damage to your car during the summer - but they can spell trouble for your home as well. Depending on the size, hail stones can break windows, crack the siding of your home, or even puncture the shingles of your roof. Signs of roof storm damage from hail includes split shingles, the roof felt being exposed, or impact marks on the shingles. Paying attention to these signs can help prevent roof leaks in your home and water damage down the line. 

3 - Impact Damage

Impact damage can be the most destructive out of the different types of storm damage. This damage is from things like fallen trees, branches or power lines. A single fallen tree can demolish an entire home or business if large enough - and even smaller impact damages can displace you from your home or business for a length of time. 

It’s important to deal with impact storm damage as soon as possible to help prevent further damage to your home. Holes in roofs or entire open rooms are susceptible to flooding and water damage, and will deteriorate more over time. This moisture in your property will then also cause structural issues and eventually mold may begin to grow.

4 - Lightning Damage

When summer thunderstorms roll through the Branford area, you are at risk of damages resulting from fire or smoke if lightning unfortunately strikes your property. This type of weather damage is less common than the others, but can become severe if you suffer from a fire. 

Does Home Insurance Cover Storm Damage?

Standard homeowner’s insurance does cover most kinds of weather damage. This includes wind, hail, lightning, and impact damages. Since these losses are unpredictable and there is nothing you could have reasonably done as a homeowner to prevent the damages from happening, they’re covered by your policy. 

Unfortunately, there are kinds of storm damage that are likely not covered by your insurance policy. This includes flooding from storms and earthquakes. Flooding from storms and heavy rains is not covered because it is often groundwater entering your property, and this is something that can be prevented by you as a homeowner. Groundwater enters through basement seepage, cracks or unsealed areas, or due to basement sump pump failures. 

To prevent these things, you could waterproof your basement or have a back-up sump pump. If you would like to be covered by flooding, you would likely need to purchase additional flood insurance or sump pump insurance. 

What To Do After Weather Damage

  1. Wait until it is safe to inspect your property. You should not go outside during a hailstorm to inspect storm damage to your home.
  2. Assess the damages to your home. Take pictures for your insurance company before you do anything. Look for signs of water damage, cracks in windows, lifted shingles, opened siding, holes in areas of your home, or more.
  3. If needed, turn off the power and gas in your home. This is applicable in major water damage or flooding situations to prevent danger to yourself or those who will help cleanup damages.
  4. Contact your insurance company. Find out if your loss is covered and file a claim. Your insurance company will likely inform you of other steps you need to take.
  5. Prevent further damage to your home. If there is a hole in your roof or a window, take steps to board it up to keep the elements outside of your home. Do your best with what you have on hand.
  6. Contact a storm damage company. Companies like SERVPRO of Meriden can help you throughout the entire process of cleaning, repairing, and restoring your home. SERVPRO can even help you file your claim and handle the billing process with your insurance company.

How Can SERVPRO Help?

SERVPRO of Branford/Shoreline offers 24/7 emergency services 365 days a year. If you find yourself in need of board up, water damage, or storm damage services - call us today! 800-734-3213


Branford Cleaning Experts

3/19/2020 (Permalink)

SERVPRO workers in full ppe SERVPRO of Branford/Shoreline is ready to help 24/7!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning - 800-734-3213

If your home or business needs deep cleaning services, call the specialists at SERVPRO of Branford/Shoreline today!


What To Do & Who To Call For A Flooded Basement

2/24/2020 (Permalink)

flooded basement filled with four feet of water, reaching almost to top of basement entrance from outside This basement was so flooded, no one could enter. Luckily, our crews were able to pump out all water and start cleaning within 3 hours!

Coming home to water in your basement is a headache for any homeowner. What should you do first? Who should you call to help with your flooded basement cleanup? Should I be worried about mold? Keep reading to get all the answers you need! 

Why Do Basements Flood?

There’s many reasons for basement flooding. Heavy rains can bring in groundwater through cracks in your foundation, sump pumps or drainage systems can fail, water or sewage can back up from clogged basement floor drains, and even things like your furnace or water heater can cause your flooding. 

8 Things To Do When Your Basement Floods

  • Safety first! Don’t immediately enter a flooded crawlspace or basement. If your basement is seriously flooded - and by seriously flooded we mean there is a large amount of standing water in your basement - be sure to turn off the power and gas before entering. If your circuit breaker is in your basement or you’re not sure how to turn off the power, call an electrician to help. 
  • Find protective gear to wear if you enter your basement. Get some rain boots and gloves to make sure you don’t come in contact with dirty or contaminated water, especially if from a sewer backup or rainwater. If it’s past your knees, you may need chest waders as well - but if your basement is this flooded, we wouldn’t recommend entering. Rather, call us here at SERVPRO of Branford/Shoreline to help.
  • Locate the source of the water. If the water in your basement is caused by anything other than rain, take immediate action. If caused by a burst pipe or any other faulty appliance, turn off the water immediately. If caused by rain, you want to wait until the storm has passed and stops pouring water into your home. 
  • If you have a floor drain or sump pump, check and see if it’s clogged. If you can unclog it or get it to work, it will help drain the water. 
  • Begin removing water from the basement. If there’s only puddles or a little standing water, you can use wet/dry shop vacs, sump pumps, or even a mop and bucket. If there’s a large amount of standing water, it’s best to call a company like SERVPRO of Branford/Shoreline to help extract and remove the water from your basement with specialized equipment. It will be faster than trying to get 3 feet of water out of your basement yourself!
  • Dry EVERYTHING out! Remove wet or water damaged items and decide if they can be salvaged. Be sure to set up fans, dehumidifiers and open windows to help dry out your basement. If there was a lot of water, household equipment may not be able to get the job done. SERVPRO of Branford/Shoreline has commercial grade equipment that will be able to quickly and thoroughly dry your basement, and ensure no moisture is left behind. Check out our Water Damage Restoration Process for more information!
  • Clean and sanitize basement walls and floors! Even though it may now be dry, the flood water may have been dirty or contaminated, depending on its source. Additionally, mold and mildew may already have begun to grow during your drying efforts. SERVPRO has the necessary equipment to clean and sanitize your basement after a flood to prevent mold growth. 
  • Take steps to prevent basement flooding in the future. If your sump pump failed, a pipe burst, or an inadequate drainage system caused the flood, be sure to get the problem fixed to prevent the same thing from happening again. 

When Should You Call A Professional To Help Cleanup Your Flooded Basement? 

If the water in your basement is more than several feet deep, you should call a professional flooded basement cleanup company like SERVPRO of Branford/Shoreline. We are water damage restoration specialists and will be able to remove water, dry out your basement, clean and sanitize all walls and floors to prevent mold growth, and can even restore your belongings. If you want to be sure your home is dry, sanitary and safe after a basement flood, we can help!

SERVPRO of Branford/Shoreline provides all customers:

Have Questions or Need Help? Call SERVPRO of Branford Today! 800-734-3213

Burst Pipe Cleanup Tips For Branford Homeowners

2/5/2020 (Permalink)

pipe burst in attic resulting in standing water throughout home and water damage on ceilings, hardwood floors, and carpets. When 2 pipes burst in this attic, it cause water damage to ceilings, hardwood floors, and carpets all the way down to their basement!

Burst pipes are a nightmare that no one wants to face, plain and simple. They can cause thousands of dollars worth of damage to your property. Knowing what to do when it happens can not only help preserve your home, but your wallet as well.

8 Steps To Take When You Find A Burst Pipe:

  1. Turn off your main water supply. If standing water is near any electrical appliances, shut off the power before you start cleaning. Safety first!
  2. Call a plumber. You’ll need help repairing the broken water pipes – we wouldn’t recommend fixing your plumbing system yourself!
  3. Remove wet furniture, carpets and personal items from the rooms affected by water damage. Wait to see if they’re savable – you have a few other problems to solve first. If needed, SERVPRO of Branford provides contents restoration services.
  4. Remove standing water. Try to use towels and mops to clean the water up. If there’s a large amount, you may want to consider buying a wet-dry shop vac to remove all water.
  5. Dry out the water-damaged area. Turn fans on their highest settings and set up dehumidifiers to try and get rid of all moisture in the room. If there was a large amount of standing water or the room was flooded for an long amount of time, household fans and dehumidifiers may not be able to completely dry the room.
  6. If you find that water has been absorbed into the subfloor, drywall, carpeting, or cabinets, the best next step would be to contact a professional water damage restoration company, like SERVPRO of Branford. Water damage restoration companies use moisture readers and professional grade drying equipment to ensure your home has been properly dried. The accuracy of this equipment helps prevent future mold growth or structural deterioration.
  7. If needed, restore and rebuild the water damaged area. You may need to paint, install new floor, carpet or cabinets, or deeply clean the affected area.
  8. EXTRA TIP: If the pipe that broke was frozen, be sure to inspect all the pipes around your house where cold weather could cause water to freeze. Areas that should get special attention are pipes that are exposed, along exterior walls, or in unheated places like basements and attics. If the water flow or water pressure is low from these pipes, it's likely they’re starting to freeze. 

Why Do I Need To Properly Dry Areas Affected By Water Damage?

If you don’t take the steps to properly mitigate water damage, multiple problems can result over time. Check out our water damage timeline for more details.

  1. Mold and mildew can begin to grow and spread around your home in as little as 48 hours if saturated areas are left unmitigated.
  2. Paint may begin to bubble and blister.
  3. Wood flooring may swell, warp or begin to come up.
  4. Over time, major water damage that is left unmitigated can cause serious structural safety issues and drive up restoration and reconstruction costs.

Will My Homeowner’s Insurance Cover Damage From A Burst Pipe?

Generally, the damage will be covered by your homeowner’s insurance since it is a sudden and unexpected loss.

However, you may have to show that:

1) The damage in your home came from the burst pipe and 2) You weren’t responsible for it breaking in the first place. (For example, neglecting to repair an old and corroded pipe may result in your claim being denied – as you could have fixed the issue beforehand)

If you’re unsure about your coverage, call your insurance agent and ask them.

SERVPRO of Branford can also guide you through the insurance claim process. Our First Responders can review your insurance on site, tell you if your loss will be covered, and the best ways to file your claim to ensure it isn’t denied.

Have Questions or Need Help? Call SERVPRO of Branford for Water Damage Cleanup & Repair 800-734-3213

We are highly trained water removal and cleanup specialists and are ready to service your Branford area home when flooding or water leaks cause water damage.

SERVPRO of Branford/Shoreline provides all customers:

Don’t wait for water damage to get worse. Call 800-734-3213 to speak with our on-call technicians now!

Commercial Floor Cleaning in Branford

1/30/2020 (Permalink)

commercial floor cleaning. before: dirt and residue covering laminate floor. after: completely clean floor Our goal is to clean a space beyond your expectations!

Keeping your business or office clean isn't the first thing on a business-owners mind. Of course, most offices and storefronts ensure their employees clean every day or have a cleaning service come in. But, things can be missed in hard to reach places like ceiling tiles and beams or under cabinets and rugs. This can lead to the buildup of dirt, dust, and grime. When cleaning goes beyond the scope of your regular janitorial staff or cleaners, SERVPRO of Branford/Shoreline can help!

Our Residential and Commercial Cleaning Services Include:

  • Carpet & Upholstery Cleaning
  • Drapes and Blinds
  • Air Duct & HVAC Cleaning
  • Odor Removal
  • Sewage & Biohazard Cleanup
  • Trauma and Crime Scene Cleanup
  • Ceilings, Walls, and Hard Floors
  • Vandalism Cleanup

Happy Customers:

A local business called us in to clean the grime off of laminate floors in a large room, which was also covered in a film of aerosol spray from a contractor. To be able to clean the dirt from the floor, we first had to get through the residue covering the entire floor! But, as you can see in the photo, our crews had no trouble completely cleaning the floor of all residues beyond the owner's expectations. They'll be sure to call us again for any commercial cleaning needs!

Causes of Water Damage

1/14/2020 (Permalink)

moisture detector finding 98% moisture in a carpet We use moisture meters to locate and accurately measure the extent of water damage in your home or business.

Have you ever wondered what the major causes of water damage are? 

Water damage comes in many shapes and sizes; some that are easy to identify and others that are not. Knowing the common causes of water damage can help prevent damage to your home. The earlier you can identify water damage, the less work will have to be done by a water damage restoration company to restore your home. This minimizes cost and time displaced from your home or business due to repairs.

Causes of Water Damage Include:

Leaking or Burst Pipes

Leaking or burst pipes are common causes of water damage. These issues can come from changes in water pressure, temperature changes, or the deterioration of old pipes. In the winter, uninsulated pipes can also freeze and burst.

Plumbing Issues

These kind of water damage issues can be hard to detect until there is clear water damage on your walls or ceilings since pipes and hoses are usually hidden within walls. Keep an eye out on your water bill and periodically check for leaks under sinks, toilets, and around showers to find possible plumbing issues that can cause water damage.

Old or Worn Household Appliances

Did you know the average washing machine supply hose fails after just 8.7 years, and 75% of water heaters fail within 12 years? The hoses on these appliances should be changed when you can see any sort of wear to prevent them cracking and leaking everywhere in your home. Look out for all of your other appliances which have water hookups as well, like refrigerators with ice makers.

HVAC Units

HVAC units are also a common cause of water damage. When not maintained, moisture can build up creating not only water damage, but space for mold and mildew to grow and spread around your home. 

Sewage Backups

Clogs in drain lines or heavy rains can cause sewage to backup into your home through floor drains, toilets, and sinks. This type of water damage should absolutely be handled by water damage specialists to correctly decontaminate, sanitize, and restore rooms affected by sewage water.

Now that you know several major causes of water damage in home and businesses, you can prevent unmitigated damages to your home. But, if disaster strikes, call SERVPRO of Branford with any water damage issues.

No job is too big – we have the experience and resources necessary to restore your home to pre-damage conditions

We’re open 24/7 and waiting for your call. 800-734-3213

Fire Damage Restoration Process in Branford

1/9/2020 (Permalink)

fire damage on the side of a house Fire damage can be overwhelming. Call SERVPRO of Branford when you don't know where to start.

A fire event can be devastating for a home or business in the Branford area. Even after the flames are out, you may be overwhelmed by the damages. The fire may have compromised the structure of your building, soot and smoke damage can cover your walls and furniture, and you may even face water damage from the fire-fighting efforts. 

So, where do you start once the flames are out? Well, the answer isn't always straightforward as every fire damage event is a little different and requires a unique solution. But, the general process remains the same. The steps below outline our process for the 'typical' fire damage emergency. 

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Call SERVPRO of Branford / Shoreline to restore your property back to pre-fire condition. We're open 24/7, 365 days a year to respond to your call. 


First Annual Coat Drive at SERVPRO of Branford

1/7/2020 (Permalink)

Servpro boxes filled with coat donations, and Servpro marketer unloading donation boxes from Servpro van In all, we were able to donate 13 boxes of winter coats to the New Haven and Meriden, CT area!

This year, SERVPRO of Branford started its first annual coat drive for homeless shelters in our area!

On our very first year, we exceeded our monetary goal of $500 and we were able to collect over 80 coats. All together, using the monetary donations and the physical donations, we were able to donate 120 coats to local shelters in the Meriden and New Haven, Connecticut area! Donations ranged from children's coats to both men and women's jackets. 

The contributions we received this year were absolutely amazing. Thank you to all of our generous donors for contributing to our first annual coat drive!

If you missed out on donating - no worries! We will be sure to get the word out for our second annual coat drive next year.

But, we don't have to wait for a coat drive to be charitable! Call your local shelters and see what they need and are accepting as donations if you have extra clothes or toiletries! 

Commercial Property Fire Prevention

1/2/2020 (Permalink)

SERVPRO large loss truck in front of a commercial building Our Large Loss Division is always ready to respond to any size disaster with the resources and expertise required.

When it comes to fire protection for commercial buildings, mistakes are never an option. If an error is made in fire protection, serious and irreversible damage can occur to the building itself and the contents within. Building occupants can also be placed in harm’s way should a flaw in fire protection occur.

In order to keep your commercial building safe, consider the following dos and don’ts within fire protection.


Fire and smoke alarms are the first defense for commercial buildings when a fire occurs.

Dos include:

  • Ensuring the alarm system is regularly inspected in line with regulation
  • Maintaining documentation surrounding alarm activity and maintenance
  • Testing your alarm system regularly to ensure proper function
  • Creating an action plan for building residents for when the alarm is set off

Don’ts include:

  • Downplaying or brushing off the need to have regular maintenance and testing for your fire alarm system

Extinguishers and Suppression Systems

Extinguishers can be used by individuals to manage small fires while suppression systems can help prevent serious damage on a larger scale.

Dos include:

  • Conducting regular tests to ensure proper function and pressure
  • Scheduling routine maintenance through contractors
  • Storing extinguishers in a clear and open space that makes them easily accessible
  • Providing proper training for occupants

Don’ts include:

  • Putting off regularly scheduled inspections and tests to ensure function
  • Neglecting to train occupants on proper extinguisher use and handling
  • Keeping extinguishers in an area that is cluttered, difficult to get to, or where heat is constantly present


In the case of emergencies like a fire, emergency lighting sources should be available in order to provide occupants with a safe pathway from the building.

Dos include:

  • Installing lighting throughout the building to provide effective light in all occupied areas
  • Scheduling regular maintenance and inspection

Don’ts include:

  • Failing to install proper lighting
  • Neglecting to have regular maintenance and inspection

We’ll treat your family with empathy and respect and your property with care. If you suffer a fire damage event, call SERVPRO of Branford / Shoreline.

We are open 24/7 for emergency response services!

Have Questions? Call Us Today

Fireplace Safety Tips

12/26/2019 (Permalink)

Burning wood in fire place with SERVPRO logo over it Stay safe this winter with SERVPRO's fireplace safety tips!

As winter quickly approaches and the weather starts to get cold, keep these potentially lifesaving fireplace safety tips in mind.

  1. Only Burn Dry Wood - Wood should be dried for 8 to 12 months before burning.
  2. Burn Only Fire Wood - Though you may be tempted to burn other types of wood (old pallets, crates, painted wood, etc.) these woods can contain dangerous and flammable chemicals.
  3. Install CO2 and Fire Detectors - Though you may see or smell a fire, CO2 is a silent and odorless killer. It’s very important to have detectors for both of these things – it could save your life!
  4. Get Your Chimney Cleaned - Soot builds up in chimneys very quickly. If you use your chimney consistently for the cold months, make sure to get it cleaned twice a year to prevent fires.

These tips can help to save your home from a fire.

Call SERVPRO of Branford / Shoreline if you ever need fire damage restoration services.

Here for you 24/7!